Post und Paket Deutschland Status
All systems operational
This status page of the IT systems and services of Post and Parcel Germany provides the current system status and an incident history.

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Information notices

Information notice Deactivation of the old Returns API on May 31, 2026
[Information]

Current note: The old Returns API (via cig.dhl.de) of Parcel Germany (DHL) will be deactivated on 31.05.2026. For more information, click here.

Posted at October 31, 2025 · 13:03 CET
Information notice Deactivation of the GKV SOAP API version 3 on May 31, 2026
[Information]

Current note: Version 3 of the Business Customer Shipping API (cig.dhl.de / SOAP) of Parcel Germany (DHL) will be deactivated on 31.05.2026. For more information, click here.

Posted at October 9, 2025 · 11:37 CEST
Parcel Germany (DHL) Operational
60 days ago % Uptime Today
Authentication API (api-eu.dhl.com) Operational
The Parcel DE Authentication API allows you to obtain a token to access a number of Parcel Germany APIs.
Further Information
60 days ago % Uptime Today
Business Customer Shipping API / Shipping API Operational
60 days ago % Uptime Today
Shipping API (api-eu.dhl.com / REST) Operational
Creation and management of DHL parcel shipments in Germany
Further Information
60 days ago % Uptime Today
Business Customer Shipping API (cig.dhl.de / SOAP) Operational
Creation and management of DHL parcel shipments in Germany
Further Information
60 days ago % Uptime Today
Private customer shipping Operational
API of DHL Online Frankierung for partner
Further Information
60 days ago % Uptime Today
Parcel Management Operational
Delivers post-shipment servcice options for parcels
Further Information
60 days ago % Uptime Today
Returns API Operational
60 days ago % Uptime Today
Returns (api-eu.dhl.com) Operational
Generation of Parcel return label (Germany)
Further Information
60 days ago % Uptime Today
Returns international (api-eu.dhl.com) Operational
Generation of Parcel return label (international)
Further Information
60 days ago % Uptime Today
Returns (cig.dhl.de) Operational
Generation of Parcel return label (Germany)
Further Information
60 days ago % Uptime Today
Returns international (cig.dhl.de) Operational
Generation of Parcel return label (international)
Further Information
60 days ago % Uptime Today
Shipment tracking API Operational
60 days ago % Uptime Today
Shipment tracking API (cig.dhl.de) Operational
The DHL shipment tracking API allows private and business customers to view the current delivery status of their shipment online at any time.
Further Information
60 days ago % Uptime Today
Shipment tracking API (nolp.dhl.de) Operational
The DHL shipment tracking API allows private and business customers to view the current delivery status of their shipment online at any time.
Further Information
60 days ago % Uptime Today
Pickup API Operational
60 days ago % Uptime Today
Pickup API (cig.dhl.de) Operational
Place free or chargeable pickup orders via web service
Further Information
60 days ago % Uptime Today
Pickup API V1 (api-eu.dhl.com) Operational
Place free or chargeable pickup orders via web service
Further Information
60 days ago % Uptime Today
MyAccount API (api-eu.dhl.com) Operational
Query of user and booking relevant configuration information of your Post & Parcel Germany business customer contract
Further Information
60 days ago % Uptime Today
Postnumber API (api-eu.dhl.com) Operational
Validate postnumbers to ensure deliverability of shipments to the corresponding person at Packstation parcel lockers.
Further Information
60 days ago % Uptime Today
Post Germany (German Mail) Operational
60 days ago % Uptime Today
Ordermanagement Operational
Electronic order management of Deutsche Post AG's commercial and logistics processes (Mail) for Business customers of Deutsche Post AG
60 days ago % Uptime Today
AM.portal (Read-only) Operational
Order creation an processing via AM.portal (web client)
Further Information
60 days ago % Uptime Today
AM.GK-P Operational
Order creation an processing via AM.portal (web client)
Further Information
60 days ago % Uptime Today
AM.exchange – synchronous communication Operational
Data transfer and data retrieval for customers who conduct their data communications via the Web Service/Customer Integration Gateway (CIG) – synchronous communication –
Further Information
60 days ago % Uptime Today
INTERNETMARKE Operational
60 days ago % Uptime Today
Shipping Services - INTERNETMARKE SOAP (internetmarke.deutschepost.de) Operational
Shipping Service for Deutsche Post Mail Domestic and International (using INTERNETMARKE)
Further Information
60 days ago % Uptime Today
Shipping Services - INTERNETMARKE REST (api-eu.dhl.com) Operational
Shipping Service for Deutsche Post Mail Domestic and International (using INTERNETMARKE)
Further Information
60 days ago % Uptime Today
Dialogmarketing Suite Operational
60 days ago % Uptime Today
Dispatch Preparation API Operational

Further Information
60 days ago % Uptime Today
Targeting API Operational

Further Information
60 days ago % Uptime Today
Deutsche Post International Operational
60 days ago % Uptime Today
Customer Portal - Deutsche Post International Operational
Shipping and Tracking Services for Deutsche Post International (Packet Cross-Border)
Further Information
60 days ago % Uptime Today
Shipping API - Deutsche Post International Operational
Shipping Service for Deutsche Post International (Packet Cross-Border)
Further Information
60 days ago % Uptime Today
Tracking API - Deutsche Post International Operational
Tracking Service for Deutsche Post International (Cross-Border)
Further Information
60 days ago % Uptime Today

Dependencies

Unified APIs Operational
Maia Label Service - Unified Operational
30 days ago % Uptime Today
Artemis Shipping Service - Unified Operational
30 days ago % Uptime Today
Location Finder - Unified Operational
30 days ago % Uptime Today
Shipment Tracking - Unified Operational
30 days ago % Uptime Today
Shipment Tracking - Unified (Push) Operational
30 days ago % Uptime Today
Core Services Operational
API Gateway Operational
https://api.dhl.com
30 days ago % Uptime Today
API Developer Portal Operational
https://developer.dhl.com
30 days ago % Uptime Today

Scheduled maintenances

Scheduled maintenance Ordermanagment - Maintenance from 2026-02-03 06:00 CET to 2026-02-03 07:00 CET
[Scheduled]

Planned maintenance work in the “Order management Post” system (OM for short).
During the maintenance work, OM will be temporarily unavailable or existing connections to OM will be lost.

Post Germany (German Mail) AM.exchange – synchronous communication AM.portal (Read-only) Ordermanagement AM.GK-P
Posted at January 29, 2026 · 06:00 CET
Scheduled maintenance Retoure API - Maintenance from 2026-02-05 17:00 CET to 2026-02-05 17:30 CET
[Scheduled]

Planned maintenance work with impairment of the service.

Parcel Germany (DHL) Returns API Returns (cig.dhl.de) Returns international (cig.dhl.de) Returns (api-eu.dhl.com) Returns international (api-eu.dhl.com)
Posted at January 30, 2026 · 14:50 CET
Scheduled maintenance Deutsche Post International - Maintenance with temporary impairments from 2026-02-08 08:00 CET to 2026-02-08 12:00 CET
[Scheduled]

Planned maintenance work with temporarily impairment of the service.

Shipping API - Deutsche Post International Tracking API - Deutsche Post International Customer Portal - Deutsche Post International Deutsche Post International
Posted at January 27, 2026 · 07:45 CET
Scheduled maintenance Dialogmarketing Suite - Maintenance with temporary impairments from 2026-02-14 09:00 CET to 2026-02-15 19:00 CET
[Scheduled]

Planned maintenance work with temporarily impairment of the service.

Post Germany (German Mail) Dialogmarketing Suite Dispatch Preparation API Targeting API
Posted at January 19, 2026 · 14:20 CET

Past Incidents

Minor incident Shipping Services - INTERNETMARKE SOAP (internetmarke.deutschepost.de) - Potential disruptions
[Resolved]

The service is fully usable again.

Post Germany (German Mail) INTERNETMARKE Shipping Services - INTERNETMARKE SOAP (internetmarke.deutschepost.de)
Posted at February 2, 2026 · 01:17 CET
Minor incident Shipping Services - INTERNETMARKE SOAP (internetmarke.deutschepost.de) - Potential disruptions
[Resolved]

The service is fully usable again.

Post Germany (German Mail) INTERNETMARKE Shipping Services - INTERNETMARKE SOAP (internetmarke.deutschepost.de)
Posted at February 2, 2026 · 00:55 CET
Incident & maintenance history
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