Post und Paket Deutschland Status
There is an ongoing Incident
This status page of the IT systems and services of Post and Parcel Germany provides the current system status and an incident history.

Do you have a fault that is not displayed here? Please contact us here for your feedback!

Information notices

Information notice Deactivation of the old Returns API on May 31, 2026
[Information]

Current note: The old Returns API (via cig.dhl.de) of Parcel Germany (DHL) will be deactivated on 31.05.2026. For more information, click here.

Posted at October 31, 2025 · 13:03 CET
Information notice Deactivation of the GKV SOAP API version 3 on May 31, 2026
[Information]

Current note: Version 3 of the Business Customer Shipping API (cig.dhl.de / SOAP) of Parcel Germany (DHL) will be deactivated on 31.05.2026. For more information, click here.

Posted at October 9, 2025 · 11:37 CEST
Parcel Germany (DHL) Operational
60 days ago % Uptime Today
Authentication API (api-eu.dhl.com) Operational
The Parcel DE Authentication API allows you to obtain a token to access a number of Parcel Germany APIs.
Further Information
60 days ago % Uptime Today
Business Customer Shipping API / Shipping API Operational
60 days ago % Uptime Today
Shipping API (api-eu.dhl.com / REST) Operational
Creation and management of DHL parcel shipments in Germany
Further Information
60 days ago % Uptime Today
Business Customer Shipping API (cig.dhl.de / SOAP) Operational
Creation and management of DHL parcel shipments in Germany
Further Information
60 days ago % Uptime Today
Private customer shipping Operational
API of DHL Online Frankierung for partner
Further Information
60 days ago % Uptime Today
Parcel Management Operational
Delivers post-shipment servcice options for parcels
Further Information
60 days ago % Uptime Today
Returns API Operational
60 days ago % Uptime Today
Returns (api-eu.dhl.com) Operational
Generation of Parcel return label (Germany)
Further Information
60 days ago % Uptime Today
Returns international (api-eu.dhl.com) Operational
Generation of Parcel return label (international)
Further Information
60 days ago % Uptime Today
Returns (cig.dhl.de) Operational
Generation of Parcel return label (Germany)
Further Information
60 days ago % Uptime Today
Returns international (cig.dhl.de) Operational
Generation of Parcel return label (international)
Further Information
60 days ago % Uptime Today
Shipment tracking API Operational
60 days ago % Uptime Today
Shipment tracking API (cig.dhl.de) Operational
The DHL shipment tracking API allows private and business customers to view the current delivery status of their shipment online at any time.
Further Information
60 days ago % Uptime Today
Shipment tracking API (nolp.dhl.de) Operational
The DHL shipment tracking API allows private and business customers to view the current delivery status of their shipment online at any time.
Further Information
60 days ago % Uptime Today
Pickup API Operational
60 days ago % Uptime Today
Pickup API (cig.dhl.de) Operational
Place free or chargeable pickup orders via web service
Further Information
60 days ago % Uptime Today
Pickup API V1 (api-eu.dhl.com) Operational
Place free or chargeable pickup orders via web service
Further Information
60 days ago % Uptime Today
MyAccount API (api-eu.dhl.com) Operational
Query of user and booking relevant configuration information of your Post & Parcel Germany business customer contract
Further Information
60 days ago % Uptime Today
Postnumber API (api-eu.dhl.com) Operational
Validate postnumbers to ensure deliverability of shipments to the corresponding person at Packstation parcel lockers.
Further Information
60 days ago % Uptime Today
Post Germany (German Mail) Operational
60 days ago % Uptime Today
Ordermanagement Operational
Electronic order management of Deutsche Post AG's commercial and logistics processes (Mail) for Business customers of Deutsche Post AG
60 days ago % Uptime Today
AM.portal (Read-only) Operational
Order creation an processing via AM.portal (web client)
Further Information
60 days ago % Uptime Today
AM.GK-P Operational
Order creation an processing via AM.portal (web client)
Further Information
60 days ago % Uptime Today
AM.exchange – synchronous communication Operational
Data transfer and data retrieval for customers who conduct their data communications via the Web Service/Customer Integration Gateway (CIG) – synchronous communication –
Further Information
60 days ago % Uptime Today
INTERNETMARKE Operational
60 days ago % Uptime Today
Shipping Services - INTERNETMARKE SOAP (internetmarke.deutschepost.de) Operational
Shipping Service for Deutsche Post Mail Domestic and International (using INTERNETMARKE)
Further Information
60 days ago % Uptime Today
Shipping Services - INTERNETMARKE REST (api-eu.dhl.com) Operational
Shipping Service for Deutsche Post Mail Domestic and International (using INTERNETMARKE)
Further Information
60 days ago % Uptime Today
Dialogmarketing Suite Operational
60 days ago % Uptime Today
Dispatch Preparation API Operational

Further Information
60 days ago % Uptime Today
Targeting API Operational

Further Information
60 days ago % Uptime Today
Deutsche Post International Minor incident
60 days ago % Uptime Today
Customer Portal - Deutsche Post International Minor incident
Shipping and Tracking Services for Deutsche Post International (Packet Cross-Border)
Further Information
60 days ago % Uptime Today
Shipping API - Deutsche Post International Operational
Shipping Service for Deutsche Post International (Packet Cross-Border)
Further Information
60 days ago % Uptime Today
Tracking API - Deutsche Post International Operational
Tracking Service for Deutsche Post International (Cross-Border)
Further Information
60 days ago % Uptime Today

Dependencies

Unified APIs Operational
Maia Label Service - Unified Operational
30 days ago % Uptime Today
Artemis Shipping Service - Unified Operational
30 days ago % Uptime Today
Location Finder - Unified Operational
30 days ago % Uptime Today
Shipment Tracking - Unified Operational
30 days ago % Uptime Today
Shipment Tracking - Unified (Push) Operational
30 days ago % Uptime Today
Core Services Operational
API Gateway Operational
https://api.dhl.com
30 days ago % Uptime Today
API Developer Portal Operational
https://developer.dhl.com
30 days ago % Uptime Today

Current incidents

Minor incident Customer Portal - Deutsche Post International - Potential disruptions
[Issue]

There may be service disruptions at the moment. We are working hard to rectify this and apologise for the inconvenience.

Customer Portal - Deutsche Post International Deutsche Post International
Posted at May 19, 2026 · 17:52 CEST

Scheduled maintenances

Scheduled maintenance Ordermanagement - Maintenance with temporary impairments from 2026-05-21 06:00 CEST to 2026-05-21 07:00 CEST
[Scheduled]

Planned maintenance work in the “Ordermanagement Post” system (OM for short).
During the maintenance work, OM will be temporarily unavailable or existing connections to OM will be lost.

Post Germany (German Mail) AM.exchange – synchronous communication AM.portal (Read-only) Ordermanagement AM.GK-P
Posted at May 19, 2026 · 06:01 CEST
Scheduled maintenance Shipment tracking API - Maintenance from 2026-05-25 22:00 CEST to 2026-05-25 23:00 CEST
[Scheduled]

Planned maintenance work with impairment of the service.

Parcel Germany (DHL) Shipment tracking API Shipment tracking API (cig.dhl.de) Shipment tracking API (nolp.dhl.de)
Posted at April 27, 2026 · 22:01 CEST
Scheduled maintenance Returns international API - Maintenance from 2026-05-26 05:00 CEST to 2026-05-26 06:00 CEST
[Scheduled]

Planned maintenance work with impairment of the service.

Parcel Germany (DHL) Returns API Returns international (cig.dhl.de) Returns international (api-eu.dhl.com)
Posted at April 28, 2026 · 05:01 CEST

Past Incidents

Minor incident Ecommerce US tracking limited availability (Ecommerce US only)
[Resolved]

Ecommerce US is up and running. Downtime was from 18:11:58 to 19:37:58 for 1h 26m 0s

Shipment Tracking - Unified
Posted at May 19, 2026 · 21:37 CEST
Minor incident eCS Iberia tracking limited availability (eCS Iberia only)
[Resolved]

eCS Iberia is up and running. Downtime was from 08:07:04 to 08:46:04 for 39m 0s

Shipment Tracking - Unified
Posted at May 19, 2026 · 10:46 CEST
Scheduled maintenance Ordermanagement - Maintenance with temporary impairments from 2026-05-19 06:00 CEST to 2026-05-19 07:00 CEST
[Resolved]

This maintenance has been concluded as planned.

Post Germany (German Mail) AM.exchange – synchronous communication AM.portal (Read-only) Ordermanagement AM.GK-P
Posted at May 19, 2026 · 07:00 CEST
Incident & maintenance history
This page is automatically updated every 60 seconds